Shipping Policy

Shipping Policy

At Epic Textiles Inc., we believe that great comfort starts with thoughtful choices — not only in the products we create, but also in how we get them to your doorstep. Our Shipping Policy outlines how we process, ship, and deliver your order with care.

Our Shipping Approach

We are committed to providing quality textiles for real homes and everyday living. In order to minimize unnecessary storage, excess inventory, and environmental impact, many of our products are shipped directly from our trusted manufacturing partners and fulfillment centers.

This direct-to-you method helps us:

• Deliver carefully designed, high-quality home textiles

• Maintain fair pricing by avoiding traditional retail markups

• Reduce waste and contribute to a more sustainable supply chain

We appreciate your support in this smarter, more eco-friendly way of shopping.

1. Processing Time & Shipping Fee

Each order from Epic Textiles Inc. is processed with care and attention to detail.

• Order Processing Time:
  Please allow 2–4 business days for order processing, quality checks, and packaging before shipment.

• Peak Seasons (Holidays/New Year):
  Processing times may extend up to 5 business days during peak periods due to higher order volumes.

• Shipping Fee:
  We charge a flat $6.99 shipping fee for all orders, regardless of location.

2. Estimated Delivery Times

Since we work with global fulfillment centers, delivery times may vary based on your location.

Please note, these are estimated delivery times and not guaranteed dates of delivery.

We appreciate your patience — quality products and thoughtful delivery take time.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Important Notes:

• It may take 1–3 business days for tracking updates to appear after shipment.

• If your tracking information isn’t updated immediately, your order is still on its way.

4. Customs, Duties & Taxes

For international shipments, orders are sent DDU (Delivered Duty Unpaid).

• Customs Fees:
  Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer.

• Customs Delays:
  Epic Textiles Inc. is not responsible for delays caused by customs clearance. While customs fees are uncommon for textiles, they may apply depending on your country’s regulations.

5. Order Modifications & Cancellations

We process orders promptly to ensure timely delivery.

• If you need to modify your shipping address or cancel your order, please contact us at service@enceale.com within 12 hours of placing your order.

• Once your order is processed, modifications or cancellations cannot be made.

6. Lost or Damaged Packages

Your satisfaction is our priority.

• Damaged Items:
  If your package arrives damaged, please send us a photo of the damaged items within 72 hours of delivery. We will arrange a replacement at no extra cost.

• Lost Packages:
  If the carrier confirms that your package is lost in transit, we will send a replacement free of charge.

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We appreciate your trust in Epic Textiles Inc. and are committed to delivering your products promptly and securely. Thank you for choosing us — we look forward to serving you!