Privacy Policy

Privacy Policy

Last Updated: February 27, 2026

At Epic Textiles Inc., we are committed to protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use, protect, and share your personal data when you interact with our website or make a purchase from us.

1. Information We Collect

We collect information to provide you with a smooth and secure shopping experience.

Information You Provide:
When you:

  • Place an order

  • Create an account

  • Subscribe to our newsletters

  • Contact customer support

We may collect personal details such as:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment-related information

Automated Information:
When you browse our website, we automatically collect certain information including:

  • Your IP address

  • Device and browser information

  • Interaction data through cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and send order confirmations and tracking updates.

  • Customer Experience: To personalize your shopping experience and enhance our website and product offerings.

  • Communication: To respond to inquiries, or with your consent, to send promotional emails, product updates, or special offers.

  • Security & Fraud Prevention: To prevent unauthorized transactions and protect against fraud.

3. Data Protection & Security

Your data security is important to us, and we take it seriously.

  • Encryption: All sensitive payment information is encrypted using Secure Socket Layer (SSL) technology via our payment gateway provider.

  • Access Control: Personal information is stored on secure networks and is only accessible to authorized personnel who are obligated to maintain confidentiality.

  • No Card Storage: We do not store your credit or debit card details on our servers after the transaction is completed.

4. Third-Party Disclosure

We do not sell, trade, or share your Personally Identifiable Information (PII) with third parties except for trusted service providers that help us operate our business. These partners include:

  • Advertising & Marketing Partners: We may allow third-party companies like Google and Meta to place cookies or use similar technologies on our website to deliver relevant advertisements. Information collected by these third parties is governed by their privacy policies.

Our partners include:

You can opt out of targeted advertising via these links or adjust your browser settings to control cookie usage.

5. Cookies Policy

Yes, we use cookies to enhance your shopping experience.

Cookies are small files transferred to your device that help us recognize your browser and store information.

We use cookies for:

  • Necessary Cookies: For website functionality (e.g., cart, checkout).

  • Analytics & Performance Cookies: To improve our site and user experience.

  • Marketing Cookies: Used by partners like Meta and Google to serve relevant ads.

For more details on cookies used by our platform, please visit: Shopify Cookie Policy

You may disable cookies via your browser settings, though some features may not function properly without them.

6. Third-Party Links

Our website may contain links to third-party websites or services. These sites are not controlled by Epic Textiles Inc. and have their own privacy policies. We are not responsible for the content or practices of third-party sites. Please review their privacy policies before providing any personal information.

7. California Privacy Rights (CCPA)

If you are a resident of California, you have the right to request access to the personal information we collect about you, request deletion of your information, and opt-out of the sale of your information.

To exercise your rights, please contact us at service@enceale.com.

8. Children’s Privacy

Epic Textiles Inc. does not knowingly collect personal information from children under the age of 13. If you believe that we have collected such information, please contact us immediately so we can remove it from our records.

9. Data Breaches

In the unlikely event of a data breach, we will:

  • Notify affected users via email within 7 business days.

  • Post a notice on our website within 7 business days.

10. CAN-SPAM Act Compliance

We collect email addresses to send order confirmations, updates, and promotional content. You can opt out of promotional emails at any time by clicking the "unsubscribe" link in the email or contacting us at service@enceale.com.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact us:

Email: service@enceale.com
Address:
Epic Textiles Inc.
4341 District Blvd,
Vernon, CA 90058, USA